# Lens Support & Troubleshooting **URL:** https://forums.k8slens.dev/c/lens-support/194.md [Latest](https://forums.k8slens.dev/latest.md) · [Categories](https://forums.k8slens.dev/categories.md) · [Tags](https://forums.k8slens.dev/tags.md) --- ## [About the Lens Support & Troubleshooting category](https://forums.k8slens.dev/t/about-the-lens-support-troubleshooting-category/1538)
**Author:** [@lnamba](https://forums.k8slens.dev/u/lnamba)\ **Replies:** 0\ **Last updated:** [September 22, 2023, 1:16pm UTC](https://forums.k8slens.dev/t/about-the-lens-support-troubleshooting-category/1538 "2023-09-22T13:16:51Z")
Welcome to Lens Troubleshooting & Support! This space is for resolving issues, seeking guidance, reporting bugs, and suggesting features related to Lens. Whether you’re facing technical difficulties, seeking guidance on… --- ## [Getting Started with Lens](https://forums.k8slens.dev/t/getting-started-with-lens/104)
**Author:** [@emeste](https://forums.k8slens.dev/u/emeste)\ **Replies:** 0\ **Last updated:** [January 31, 2023, 10:48am UTC](https://forums.k8slens.dev/t/getting-started-with-lens/104 "2023-01-31T10:48:57Z")
More than 650,000 users — and tens of thousands of organizations — rely on Lens to interact with Kubernetes clusters, whether for development, operations, or both. Lens gives users the power to build on Kubernetes cluste… --- ## [Update electron version](https://forums.k8slens.dev/t/update-electron-version/7226)
**Author:** [@njspam](https://forums.k8slens.dev/u/njspam)\ **Replies:** 1\ **Last updated:** [September 23, 2026, 5:50am UTC](https://forums.k8slens.dev/t/update-electron-version/7226 "2026-09-23T05:50:52Z")
Hi, Could you please update the electron version used to fix this bug? I believe 18 Sep build still ships 43.4.0 so needs to go to 43.5.0+ Upstream Chromium bug - Chromium Cheers, NJ --- ## [Connection Problems with release 2026.8](https://forums.k8slens.dev/t/connection-problems-with-release-2026-8/7188)
**Author:** [@eangelinelli](https://forums.k8slens.dev/u/eangelinelli)\ **Replies:** 2\ **Last updated:** [August 28, 2026, 5:51am UTC](https://forums.k8slens.dev/t/connection-problems-with-release-2026-8/7188 "2026-08-28T05:51:56Z")
Hello, after the update of lens desktop i cannot connect to a previously and working rancher. I’m using the 2026.8 latest build on mac os Taohe 26.5.1. As a temporary fix i have downgraded to the 2026.6 previous build… --- ## [Lens Desktop suddenly showing “No Lens Subscription”](https://forums.k8slens.dev/t/lens-desktop-suddenly-showing-no-lens-subscription/7177)
**Author:** [@akibath](https://forums.k8slens.dev/u/akibath)\ **Replies:** 2\ **Last updated:** [August 26, 2026, 4:15pm UTC](https://forums.k8slens.dev/t/lens-desktop-suddenly-showing-no-lens-subscription/7177 "2026-08-26T16:15:23Z")
Hi everyone, The Lens Desktop application suddenly started showing the following popup: “No Lens Subscription! No valid subscription to Lens Desktop application found for your Lens ID.” If I open the Lens web applic… --- ## [Failed to start Lens: black screen](https://forums.k8slens.dev/t/failed-to-start-lens-black-screen/6961)
**Author:** [@christophe.macabiau](https://forums.k8slens.dev/u/christophe.macabiau)\ **Replies:** 17\ **Last updated:** [August 17, 2026, 6:32am UTC](https://forums.k8slens.dev/t/failed-to-start-lens-black-screen/6961 "2026-08-17T06:32:27Z")
I installed the last version of lens on ubuntu 25.10. Afer the startup screen, I get a black window. In the terminal I can the error many times: error: ┏ \[TOKEN-REFRESHER\]: Unknown error .isAuthenticated() returns fa… --- ## [Failed to load logs of pod](https://forums.k8slens.dev/t/failed-to-load-logs-of-pod/5957)
**Author:** [@realhuseyn](https://forums.k8slens.dev/u/realhuseyn)\ **Replies:** 18\ **Last updated:** [June 22, 2026, 11:51am UTC](https://forums.k8slens.dev/t/failed-to-load-logs-of-pod/5957 "2026-06-22T11:51:07Z")
Sometimes i cannot get to load logs of pod. It returns that error. But the pod exists --- ## [Cron Jobs Error with never run tasks](https://forums.k8slens.dev/t/cron-jobs-error-with-never-run-tasks/5898)
**Author:** [@alarsen11](https://forums.k8slens.dev/u/alarsen11)\ **Replies:** 2\ **Last updated:** [June 8, 2026, 9:30am UTC](https://forums.k8slens.dev/t/cron-jobs-error-with-never-run-tasks/5898 "2026-06-08T09:30:20Z")
Getting the below error when trying to access Cron Job from a namespace that has crons set to: \* \* 31 2 \* at W (https://lens.app:65190/build/lens.js?4d10baa3cd01f0041efa:8:1961008) at cell (https://lens.app:65190/build… --- ## [Lens version 2026.5.181248-latest is so laggy](https://forums.k8slens.dev/t/lens-version-2026-5-181248-latest-is-so-laggy/7054)
**Author:** [@trongdth](https://forums.k8slens.dev/u/trongdth)\ **Replies:** 2\ **Last updated:** [May 26, 2026, 1:31pm UTC](https://forums.k8slens.dev/t/lens-version-2026-5-181248-latest-is-so-laggy/7054 "2026-05-26T13:31:54Z")
After upgrading to the new version this morning, the experience is quite disappointing. The app takes a long time to respond, even when clicking on an item. --- ## [Has the subscription levels changed? (aks not available Lens Team member)](https://forums.k8slens.dev/t/has-the-subscription-levels-changed-aks-not-available-lens-team-member/7056)
**Author:** [@anthonydewhirst](https://forums.k8slens.dev/u/anthonydewhirst)\ **Replies:** 1\ **Last updated:** [May 26, 2026, 12:40pm UTC](https://forums.k8slens.dev/t/has-the-subscription-levels-changed-aks-not-available-lens-team-member/7056 "2026-05-26T12:40:12Z")
Right in front of my eyes today, without any update of lens, AKS and the ability to smoothly log in disappeared., We are paying and using Lens Team. --- ## [Failed to start Lens IDE on Windows 11](https://forums.k8slens.dev/t/failed-to-start-lens-ide-on-windows-11/7055)
**Author:** [@ntlisme](https://forums.k8slens.dev/u/ntlisme)\ **Replies:** 1\ **Last updated:** [May 26, 2026, 12:29pm UTC](https://forums.k8slens.dev/t/failed-to-start-lens-ide-on-windows-11/7055 "2026-05-26T12:29:09Z")
I was using Lens for several months for monitoring AKS cluster. But from yesterday, Lens desktop app was unable to launch. I’ve tried to start from command line and this is what Lens output. info: Γû¬ \[RUN-MANY-P… --- ## [Lens Helm Chart version incompatibility with my helm plugin json file](https://forums.k8slens.dev/t/lens-helm-chart-version-incompatibility-with-my-helm-plugin-json-file/6768)
**Author:** [@eatai223](https://forums.k8slens.dev/u/eatai223)\ **Replies:** 7\ **Last updated:** [May 20, 2026, 8:41am UTC](https://forums.k8slens.dev/t/lens-helm-chart-version-incompatibility-with-my-helm-plugin-json-file/6768 "2026-05-20T08:41:40Z")
I have Helm installed before i installed Lens, helm is version version.BuildInfo{Version:“v3.19.4”, GitCommit:“7cfb6e486dac026202556836bb910c37d847793e”, GitTreeState:“clean”, GoVersion:“go1.24.11”} the plugin diff ver… --- ## [Logs bounce after scroll to top](https://forums.k8slens.dev/t/logs-bounce-after-scroll-to-top/7042)
**Author:** [@agericke](https://forums.k8slens.dev/u/agericke)\ **Replies:** 2\ **Last updated:** [May 20, 2026, 8:35am UTC](https://forums.k8slens.dev/t/logs-bounce-after-scroll-to-top/7042 "2026-05-20T08:35:31Z")
When viewing logs, if you scroll to the top, the logs keep bouncing back to the top when you try and scroll down. This makes checking logs impossible. To stop the “bouncing/autoscrolling to top” you have to close the l… --- ## [Impossible to log in Lens](https://forums.k8slens.dev/t/impossible-to-log-in-lens/7039)
**Author:** [@vrevsstatyana](https://forums.k8slens.dev/u/vrevsstatyana)\ **Replies:** 1\ **Last updated:** [May 8, 2026, 6:38am UTC](https://forums.k8slens.dev/t/impossible-to-log-in-lens/7039 "2026-05-08T06:38:53Z")
Hello. I have downloaded a new version of Lens (2024.1.170738) and I cant log in using my GitHub account or company address. The error is “502 Bad Gateway Host Not Found or connection failed”. Do you have an idea how I c… --- ## [Prometheus CPU-Usage missing with Lens 2025.10.230725-latest](https://forums.k8slens.dev/t/prometheus-cpu-usage-missing-with-lens-2025-10-230725-latest/6631)
**Author:** [@skroehs](https://forums.k8slens.dev/u/skroehs)\ **Replies:** 6\ **Last updated:** [April 15, 2026, 7:11am UTC](https://forums.k8slens.dev/t/prometheus-cpu-usage-missing-with-lens-2025-10-230725-latest/6631 "2026-04-15T07:11:56Z")
After updating to newest Lens-version (Lens 2025.10.230725-latest) the overview of Pods no longer shows the CPU-Usage. All other metrics seem to work as before. In Metrics settings for the clusters i use Metrics Sou… --- ## [Not able to setup Lens](https://forums.k8slens.dev/t/not-able-to-setup-lens/6898)
**Author:** [@nileshk1](https://forums.k8slens.dev/u/nileshk1)\ **Replies:** 8\ **Last updated:** [March 27, 2026, 6:32am UTC](https://forums.k8slens.dev/t/not-able-to-setup-lens/6898 "2026-03-27T06:32:34Z")
Hey I am trying to set up Lens but I am not able to do it. When I click on already have a lens Id, it takes me to browser which is fine, but after then it tries to open the app, but is not able to do so I am kind of stuc… --- ## [Filter control used to contain a pin button so the filter text could remain when switching contexts](https://forums.k8slens.dev/t/filter-control-used-to-contain-a-pin-button-so-the-filter-text-could-remain-when-switching-contexts/6960)
**Author:** [@kbahr](https://forums.k8slens.dev/u/kbahr)\ **Replies:** 1\ **Last updated:** [March 27, 2026, 6:26am UTC](https://forums.k8slens.dev/t/filter-control-used-to-contain-a-pin-button-so-the-filter-text-could-remain-when-switching-contexts/6960 "2026-03-27T06:26:53Z")
I’m not sure what version this disappeared, but there used to be a button associated with the filter/search that allowed your text to remain when switching context from Pods to Deployments etc. Now the box is cleared eve… --- ## [EndpointSlices Support](https://forums.k8slens.dev/t/endpointslices-support/6948)
**Author:** [@skroehs](https://forums.k8slens.dev/u/skroehs)\ **Replies:** 2\ **Last updated:** [March 26, 2026, 9:10am UTC](https://forums.k8slens.dev/t/endpointslices-support/6948 "2026-03-26T09:10:19Z")
Is there a plan to support/display EndpointSlices under the Network options ? --- ## [Why have they removed the colour status from pod view?](https://forums.k8slens.dev/t/why-have-they-removed-the-colour-status-from-pod-view/6957)
**Author:** [@agericke](https://forums.k8slens.dev/u/agericke)\ **Replies:** 6\ **Last updated:** [March 26, 2026, 9:09am UTC](https://forums.k8slens.dev/t/why-have-they-removed-the-colour-status-from-pod-view/6957 "2026-03-26T09:09:08Z")
I saw a similar question from 2024, asking why everything has been “greyed” for status where previously you could quickly see status as green orange or red? It seems like such a bad UI decision, at least let people deci… --- ## [Support OCI Helm Chart Version Discovery (Using Registry Tag Listing)](https://forums.k8slens.dev/t/support-oci-helm-chart-version-discovery-using-registry-tag-listing/6956)
**Author:** [@gungor10](https://forums.k8slens.dev/u/gungor10)\ **Replies:** 1\ **Last updated:** [March 17, 2026, 2:00pm UTC](https://forums.k8slens.dev/t/support-oci-helm-chart-version-discovery-using-registry-tag-listing/6956 "2026-03-17T14:00:16Z")
Hi, Currently, Kubernetes Lens does not support version discovery for OCI-based Helm charts. Unlike traditional Helm repositories, OCI registries do not provide an index.yaml, which makes it impossible for Lens to: L… --- ## [OCI Helm Repository Not Persisted After Restart (Windows)](https://forums.k8slens.dev/t/oci-helm-repository-not-persisted-after-restart-windows/6955)
**Author:** [@gungor10](https://forums.k8slens.dev/u/gungor10)\ **Replies:** 1\ **Last updated:** [March 17, 2026, 1:56pm UTC](https://forums.k8slens.dev/t/oci-helm-repository-not-persisted-after-restart-windows/6955 "2026-03-17T13:56:56Z")
Hi, I am using Kubernetes Lens on Windows and noticed a persistence issue with OCI-based Helm repositories. Steps to Reproduce Add an OCI Helm repository (e.g. oci://ghcr.io/nginx/charts/nginx-gateway-fabric) Clos… --- ## [Error: Failed to update chart release when upgrading NGINX Gateway Fabric via Lens Desktop](https://forums.k8slens.dev/t/error-failed-to-update-chart-release-when-upgrading-nginx-gateway-fabric-via-lens-desktop/6933)
**Author:** [@gungor10](https://forums.k8slens.dev/u/gungor10)\ **Replies:** 5\ **Last updated:** [March 17, 2026, 1:56pm UTC](https://forums.k8slens.dev/t/error-failed-to-update-chart-release-when-upgrading-nginx-gateway-fabric-via-lens-desktop/6933 "2026-03-17T13:56:11Z")
Hi everyone, I am encountering an issue while trying to upgrade NGINX Gateway Fabric using Lens Desktop. I have the OCI repository connected, and the initial deployment works perfectly. However, whenever a new version i… --- ## [Language switch](https://forums.k8slens.dev/t/language-switch/6954)
**Author:** [@jiutuvak](https://forums.k8slens.dev/u/jiutuvak)\ **Replies:** 1\ **Last updated:** [March 17, 2026, 6:44am UTC](https://forums.k8slens.dev/t/language-switch/6954 "2026-03-17T06:44:48Z")
Is the language switch feature removed in the latest versions? Or is there another way to enable Simplified Chinese? Thanks for your help! --- ## [Is there any changes in personal subscription? ](https://forums.k8slens.dev/t/is-there-any-changes-in-personal-subscription/6952)
**Author:** [@geka.evk](https://forums.k8slens.dev/u/geka.evk)\ **Replies:** 2\ **Last updated:** [March 16, 2026, 10:11am UTC](https://forums.k8slens.dev/t/is-there-any-changes-in-personal-subscription/6952 "2026-03-16T10:11:53Z")
Hi guys. I’ve noticed today, that my Lens instance doesn’t have access to ANY of my local clusters. Is there any changes in personal subscription? Currently I can’t use Lens at all with personal subscription, is it exp… --- ## [Not able to use MacOS ()](https://forums.k8slens.dev/t/not-able-to-use-macos/6930)
**Author:** [@liftersoutfits0v](https://forums.k8slens.dev/u/liftersoutfits0v)\ **Replies:** 8\ **Last updated:** [March 12, 2026, 9:27am UTC](https://forums.k8slens.dev/t/not-able-to-use-macos/6930 "2026-03-12T09:27:19Z")
Hello, I’m having trouble in starting Lens on MacOS Tahoe 26.2 (MBPro M4). When i start the app and get the “Welcome to Lense“ - I select “Already have a Lense ID“ and then after the authentication i keep getting popup … --- ## [Horizontal Pod Autoscalers – Metrics Column No Longer Displays Metrics](https://forums.k8slens.dev/t/horizontal-pod-autoscalers-metrics-column-no-longer-displays-metrics/6945)
**Author:** [@gungor10](https://forums.k8slens.dev/u/gungor10)\ **Replies:** 1\ **Last updated:** [March 10, 2026, 8:50am UTC](https://forums.k8slens.dev/t/horizontal-pod-autoscalers-metrics-column-no-longer-displays-metrics/6945 "2026-03-10T08:50:34Z")
Hello, I am using Lens Desktop to manage my Kubernetes clusters. Previously, under: Workloads → Horizontal Pod Autoscalers there was a “Metrics” column that displayed the configured metrics for each HPA (e.g., CPU … --- ## [Lens starts with black screen](https://forums.k8slens.dev/t/lens-starts-with-black-screen/6931)
**Author:** [@mykhailo.levandovsky](https://forums.k8slens.dev/u/mykhailo.levandovsky)\ **Replies:** 4\ **Last updated:** [March 10, 2026, 8:50am UTC](https://forums.k8slens.dev/t/lens-starts-with-black-screen/6931 "2026-03-10T08:50:33Z")
Hi all, My Lens starts shows black screen without any menus on it after launch. Preferences does not work too, only About window shows. Version: 2026.2.111511-latest OS: Ubuntu 24.04 I tried to remove /.k8slens/ dir… --- ## [Lens desktop crush report](https://forums.k8slens.dev/t/lens-desktop-crush-report/6932)
**Author:** [@amos.rosmarin](https://forums.k8slens.dev/u/amos.rosmarin)\ **Replies:** 2\ **Last updated:** [March 2, 2026, 10:49am UTC](https://forums.k8slens.dev/t/lens-desktop-crush-report/6932 "2026-03-02T10:49:39Z")
Len crush error: Error stack: Error: Minified React error #311; visit Minified React error #311 – React \*\*for the full message or use the non-minified dev environment for full errors and additional helpful warnings. a… --- ## [HPA detail panel infinite loading with KEDA external metrics](https://forums.k8slens.dev/t/hpa-detail-panel-infinite-loading-with-keda-external-metrics/6785)
**Author:** [@albinho77](https://forums.k8slens.dev/u/albinho77)\ **Replies:** 6\ **Last updated:** [February 16, 2026, 8:30am UTC](https://forums.k8slens.dev/t/hpa-detail-panel-infinite-loading-with-keda-external-metrics/6785 "2026-02-16T08:30:36Z")
Environment Lens version: 2026.1.161237~latest (also tested 2026.1.140649~latest) OS: Ubuntu 22.04.5 LTS Kubernetes: 1.32 and 1.34 (EKS) KEDA: 2.16.1 Problem Clicking on any HPA created by KEDA opens the detail panel b… --- ## [Login issue on version 2025.10.230725-latest to macOS 26.2](https://forums.k8slens.dev/t/login-issue-on-version-2025-10-230725-latest-to-macos-26-2/6872)
**Author:** [@jmanalo](https://forums.k8slens.dev/u/jmanalo)\ **Replies:** 1\ **Last updated:** [February 2, 2026, 8:45am UTC](https://forums.k8slens.dev/t/login-issue-on-version-2025-10-230725-latest-to-macos-26-2/6872 "2026-02-02T08:45:02Z")
Before upgrading to macOS 26.2, user need to login his email then it will complete the SSO. After the macOS upgrade 26.2, user is prompted with a pop up to login but it opens a browser in a loop, and he have to kill safa… [Next page](https://forums.k8slens.dev/c/lens-support/194.md?page=1)