# Error: the .exe file is not there after installing
**URL:** https://forums.k8slens.dev/t/error-the-exe-file-is-not-there-after-installing/3428
**Category:** Lens Support & Troubleshooting
**Tags:** lens-desktop
**Created:** [July 25, 2024, 8:48pm UTC](https://forums.k8slens.dev/t/error-the-exe-file-is-not-there-after-installing/3428 "2024-07-25T20:48:54Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@fnferrero97](https://forums.k8slens.dev/u/fnferrero97)
#### Post date: [July 25, 2024, 8:48pm UTC](https://forums.k8slens.dev/t/error-the-exe-file-is-not-there-after-installing/3428/1 "2024-07-25T20:48:54Z")
I have installed the windows version for all users and the installer was executed with admin permissions, and when it finishes it says it cannot found the .exe, If I go to the folder is not there neither.
Thanks.
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### Author:  [@tkudinov](https://forums.k8slens.dev/u/tkudinov)
#### Post date: [July 29, 2024, 12:17pm UTC](https://forums.k8slens.dev/t/error-the-exe-file-is-not-there-after-installing/3428/2 "2024-07-29T12:17:08Z")
Hello fnferrero97,
Thank you for reaching out to Lens support!
I will let our web team know about your issue.
Please, stand by for further updates.
Best Regards,
Tikhon Kudinov
Lens Support Engineer
Mirantis, Inc
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### Author:  [@tkudinov](https://forums.k8slens.dev/u/tkudinov)
#### Post date: [July 30, 2024, 8:56am UTC](https://forums.k8slens.dev/t/error-the-exe-file-is-not-there-after-installing/3428/3 "2024-07-30T08:56:28Z")
Hello fnferrero97,
Could you provide us with the answers to the next questions, please?
1. What the Windows version do you use?
2. Did you install Lens in the default directory?
3. Have you installed Lens on your system before?
4. Was it Installed for a single user?
We are waiting for you to reply.
Best Regards,
Tikhon Kudinov
Lens Support Engineer
Mirantis, Inc
---
### Author:  [@fnferrero97](https://forums.k8slens.dev/u/fnferrero97)
#### Post date: [July 30, 2024, 2:50pm UTC](https://forums.k8slens.dev/t/error-the-exe-file-is-not-there-after-installing/3428/4 "2024-07-30T14:50:54Z")
Hey, thanks for the answer.
1. Windows 10 Pro.
2. No, on a different drive other than the Windows one.
3. Not before.
4. It was for all users.
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### Author:  [@tkudinov](https://forums.k8slens.dev/u/tkudinov)
#### Post date: [July 31, 2024, 1:16pm UTC](https://forums.k8slens.dev/t/error-the-exe-file-is-not-there-after-installing/3428/5 "2024-07-31T13:16:02Z")
Hello fnferrero97,
Could you take a look to see if the exe got copied to the default location (`C:\Program Files\Lens` ), please?
We are waiting for you to reply.
Best Regards,
Tikhon Kudinov
Lens Support Engineer
Mirantis, Inc
---
### Author:  [@fnferrero97](https://forums.k8slens.dev/u/fnferrero97)
#### Post date: [July 31, 2024, 3:47pm UTC](https://forums.k8slens.dev/t/error-the-exe-file-is-not-there-after-installing/3428/6 "2024-07-31T15:47:24Z")
I have installed it in the default path: inside the C://Users folder and it works.
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### Author:  [@tkudinov](https://forums.k8slens.dev/u/tkudinov)
#### Post date: [August 12, 2024, 10:19am UTC](https://forums.k8slens.dev/t/error-the-exe-file-is-not-there-after-installing/3428/7 "2024-08-12T10:19:25Z")
Hello fnferrero97,
Was the issue resolved?
Best Regards,
Tikhon Kudinov
Lens Support Engineer
Mirantis, Inc