# Welcome to Lens screen frozen
**URL:** https://forums.k8slens.dev/t/welcome-to-lens-screen-frozen/3733
**Category:** Lens Support & Troubleshooting
**Created:** [October 17, 2024, 9:36am UTC](https://forums.k8slens.dev/t/welcome-to-lens-screen-frozen/3733 "2024-10-17T09:36:59Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@i-forgot-my-password](https://forums.k8slens.dev/u/i-forgot-my-password)
#### Post date: [October 17, 2024, 9:36am UTC](https://forums.k8slens.dev/t/welcome-to-lens-screen-frozen/3733/1 "2024-10-17T09:36:59Z")
I just install (tried to re-install).
and I’m already stuck.
any advice?
I used the download the windows x64 exe.
I’m on Windows 10 22h2
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### Author:  [@phorsmalahti](https://forums.k8slens.dev/u/phorsmalahti)
#### Post date: [October 21, 2024, 9:13am UTC](https://forums.k8slens.dev/t/welcome-to-lens-screen-frozen/3733/2 "2024-10-21T09:13:51Z")
Same as [https://forums.k8slens.dev/t/post-installation-welcome-to-lens-screen-frozen/3557](https://forums.k8slens.dev/t/post-installation-welcome-to-lens-screen-frozen/3557) - could you try my suggestion?
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### Author:  [@winsid](https://forums.k8slens.dev/u/winsid)
#### Post date: [October 21, 2024, 9:24am UTC](https://forums.k8slens.dev/t/welcome-to-lens-screen-frozen/3733/3 "2024-10-21T09:24:41Z")
similar problem here
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### Author:  [@phorsmalahti](https://forums.k8slens.dev/u/phorsmalahti)
#### Post date: [November 28, 2024, 2:40pm UTC](https://forums.k8slens.dev/t/welcome-to-lens-screen-frozen/3733/4 "2024-11-28T14:40:47Z")
Could the affected users try again?