After latest update lens shows only black screen Mac OS

Lens Support & Troubleshooting
#1

Hi ,

I am facing a n issue where lens just shows blank/black screen only few options work unable to use it. this issue is in mac os

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#2

Sorry to hear you’re running into this issue!

Have you already tried restarting the application? If the issue still occurs after a restart, that could help us narrow down what’s going wrong.

Also, could you let us know how you installed Lens — was it through the auto-update mechanism or via a download from our website?

We’re here to help and will wait for your response so we can look into this further with you!

#3

Hi,

I am also facing the same issue, I have updated my windows from 10 to 11 at that time I was getting a javascript error in k8s lens, so I completely uninstalled and reinstalled the latest version which was working fine, but for the past 2 days , whenever I try to open the lens it is taking too much time at loading screen and it is throwing a blank screen.

I have downloaded the setup from official website and installed it

#4

Hi ,
I tried restarting it didn’t work still blank screen.

I intalled Lens: 2024.5.271333-latest version initially last year after that it was auto-update that updated further versions untill the current version.

I also tried removing and installing lens by downloading the latest version still the same error.

#5

We’re very sorry you’re experiencing this issue. We understand how disruptive it is, and we’re treating it with high priority.

To help us investigate and resolve the problem as quickly as possible, we kindly ask all affected users to send us your logs:

How to export logs:

  • In Lens, open the Help menu.
  • Select “Export Logs” (see screenshot below).
  • If the screen is completely black and you can’t access the menu, please let us know as well.

Where to send logs:

  • Email: support@k8slens.dev
  • Subject: Please use the after-latest-update-lens-shows-only-black-screen-mac-os as the email subject.

We appreciate your patience and support while we work on this. Our team is actively investigating the issue across macOS and Windows and will share updates as soon as possible.

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