App is not opening, only loading

Lens Support & Troubleshooting
#1

I have installed Apple Silicon version, but app is not working anymore, before it was working:

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image1066×648 120 KB

#2

Hello @yusufkaracaburun,

Thanks for reporting this — we’re aware of the issue and are sorry for the inconvenience it’s causing. Our team is already working on a fix as part of the current sprint, and we hope to have an updated build available soon.

Thanks for your patience and understanding!

#3

Workaround for now:

  1. Close Lens.app if open
  2. Open Terminal.app
  3. mv “$HOME/Library/Application Support/Lens/extension-store/lenscloud-lens-extension/auth-token-store.json” “$HOME/Library/Application Support/Lens/extension-store/lenscloud-lens-extension/auth-token-store.json_backup”
  4. Open Lens again, you should be able to re-activate Lens and continue using Lens
#4

Thank you for providing the workaround. We’d like to avoid having users take this approach, which is why we’re currently working on a proper fix.

#5

Just wanted to report, that this happening to alot of the Apple Silicon chips, the workaround did provide a fix. Hoping these gets patched next release. Any idea what caused the corruption?

#6

A password reset will cause this issue, since the encrypted token store can’t be decrypted anymore. This should be fixed in the next release.

#7

I’m facing the same problem, what would be the solution for those using Lens on Windows?

#8

Hello @jobson,

Move-Item "$env:APPDATA\Lens\extension-store\lenscloud-lens-extension\auth-token-store.json" `
          "$env:APPDATA\Lens\extension-store\lenscloud-lens-extension\auth-token-store.json_backup"

This is the workaround on Windows machines: rename auth-token-store.json to auth-token-store.json_backup in the Lens extension store directory.

Which version of Lens are you using currently?