Hi Team,
Latest lens is not working for me from last 1 week. I have tried to install and uninstall this app multiple times but still it is not working. I am just getting a black blank page and it’s not moving forward from there. I have also retstarted my laptop multiple times but still it is not working. Can I get any resolution for this.
It will be highly appreciated if this will be fixed.
Hi @anshuman.singh,
Sorry about the inconvenience, we’re currently tracking this black screen issue on the latest Lens version. As a workaround on Windows, please close Lens, run the following in PowerShell, and then start Lens again:
Rename-Item "$env:APPDATA\Lens\extension-store\lenscloud-lens-extension\auth-token-store.json" "auth-token-store.json_backup"
If this does not solve the problem for you, please let us know so we can investigate further.
Again, our apologies for the trouble this has caused.
Hi @crothmann
I have applied the solution suggested by you but still facing the same issue. I am sharing you the screenshot in which front screen is PS and background screen is lens after running that command. I am still having the same issue.
Hello @anshuman.singh,
I’m sorry to hear the issue is still happening. Could you please try starting Lens from the terminal and share any error messages that appear there?
Can you please explain what you want me to do now ?
On Windows, Lens is usually located here:
C:\Users<YOUR_USERNAME>\AppData\Local\Programs\Lens\Lens.exe
Open Command Prompt (or PowerShell), go to that folder, and run it:
cd C:\Users\<YOUR_USERNAME>\AppData\Local\Programs\Lens
Lens.exe
Let’s try a different approach. As far as I can see, you’re not getting any logs in the terminal at all. If possible, please try deleting the entire folder C:\Users<YourUser>\AppData\Roaming\Lens and then start Lens again. This will remove all user settings, but it’s necessary to narrow down the issue. On the next start, Lens will recreate that folder automatically.
I am really frustrated beacuse of this issue. Can we have one working session on this?
If yes, then you can suggest you available time as per IST timezone.
After removing the above mentioned folder, I have restarted the Lens but it had not created the new folder. Please find the below screenshot for the same.
Hello @anshuman.singh,
Could you try to move Lens folder:
move %AppData%\Lens %AppData%\Lens_backup
After moving, please restart Lens completely.
Best Regards,
Tikhon Kudinov
Lens Support Engineer
Mirantis, Inc