Lens stuck in loading screen in mac

Lens Support & Troubleshooting
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#1

Screenshot 2025-07-28 at 12.19.07 PM
Screenshot 2025-07-28 at 12.19.07 PM1014×586 807 KB

1 Like
#2

Hi @yeluri.krishnavamsi
May I ask you to share more details, e.g. your current version of Lens?
Did you try to reinstall Lens from scratch?

#3

I have a similar problem
macbook pro m4 stuck at the stage of loading the lens application, tried to install via brew and the official website, but nothing helped

#4

Yes, I tried re-installing lens from scratch twice. I even deleted my kube config before re-installation. But same issue.

Pasting the logs below

#5

Version = 2025.6.261308-latest
2025-07-31T10:18:20.525Z info: [CREATE-ELECTRON-WINDOW]: Loading content for window “splash” from file: /Applications/Lens.app/Contents/Resources/app.asar/static/splash.html

2025-07-31T10:18:20.532Z info: [RUN-MANY-PERFORMANCE-LOGGING]: Running runnables for “after-window-is-opened” took 8.46 ms.

Individual runnables took:

  • lens-core-main:show-dock-for-first-opened-window 3.78 ms
    2025-07-31T10:18:20.728Z info: [CREATE-ELECTRON-WINDOW]: Window “splash” loaded
    2025-07-31T10:18:20.747Z info: [CREATE-ELECTRON-WINDOW]: Loading content for window “first-application-window” from url: https://lens.app:49654

    2025-07-31T10:18:20.754Z info: [RUN-MANY-PERFORMANCE-LOGGING]: Running runnables for “after-window-is-opened” took 8.81 ms.

Individual runnables took:

  • lens-core-main:show-dock-for-first-opened-window 3.48 ms
    2025-07-31T10:18:20.889Z error: [CREATE-ELECTRON-WINDOW]: Failed to load window “first-application-window” { code: -102, desc: ‘ERR_CONNECTION_REFUSED’ }
    2025-07-31T10:18:20.966Z info: [CREATE-ELECTRON-WINDOW]: Window “first-application-window” loaded
    2025-07-31T10:18:20.969Z error: [LOGGER]: Error resolving proxy Object has been destroyed
    2025-07-31T10:18:36.008Z warn: [RUN-MANY-OF-SLOW-RUNNABLES]: Slow runnable encountered: “application-for-electron-main:closing-of-application” (on-quit-of-back-end)
    2025-07-31T10:18:36.011Z error: [LOGGER]: Error resolving proxy Object has been destroyed
    2025-07-31T10:18:44.512Z info: APP:ACTIVATE { hasVisibleWindows: true }
    2025-07-31T10:19:07.355Z error: [LOGGER]: Error resolving proxy Object has been destroyed
    2025-07-31T10:21:36.787Z info: APP:ACTIVATE { hasVisibleWindows: true }
    2025-07-31T10:21:47.974Z info: APP:ACTIVATE { hasVisibleWindows: true }
#6

I have this problem on Windows 10.
After a frezzing in my computer I did a OS restart and the Lens don’t open anymore, just shows this same screen

I did a reinstalation over with the latest version downloaded in the lens website but the problem persists.

#7

Could you try opening the app from the top menu / tray and seeing if there are errors in the developer console with cmd-shift-I and paste them here

image

Reseting all the settings could help, this means deleting the directory (replace your username). Take a backup if you want to preserve your settings.
/Users/yourusername/Library/Application Support/Lens

Or same in Windows %AppData/Lens

1 Like
#8

Deleting the Lens folder worked. Thank you so much.
Before deleting the settings, I tried to extract the errors from the developer console like you mentioned. But I was able to see only a black screen.