New Version of Lens in Windows 11 gets frozen

Lens Support & Troubleshooting
#1

New Version of Lens in Windows 11 gets frozen 2 seconds after open.
https://www.canva.com/design/DAG0vAX5-P0/4udIMWnKRir-FIJ7uZEG3Q/watch?utm_content=DAG0vAX5-P0&utm_campaign=designshare&utm_medium=link2&utm_source=uniquelinks&utlId=h35f32fbe02

#2

Hello @dlopeze,

Thank you for reaching out to Lens Forum!

Thank you for reporting this.

I will inform our dev team about this issue.

Best Regards,
Tikhon Kudinov
Lens Support Engineer
Mirantis, Inc

#3

This happened to me also, - I opened Lens after long time (over half year) and it opened correctly, then I clicked to update it, it has correctly updated and after that every time I open it, it is stuck in grey blank screen (tried restarting, reinstalling nothing worked), finally got it solved after manually deleting all lens folders from AppData on windows

#4

Hello @roman.simik1,

We’re glad to hear it!

Anyway, the new version of Lens was released.

You can download it from our official website: https://k8slens.dev/

Best Regards,
Tikhon Kudinov
Lens Support Engineer
Mirantis, Inc

1 Like
#5

Hello @dlopeze,

We are aware of this issue and it should be resolved in upcoming release. meanwhile as a workaround user should delete Lens user data. specifically auth-token-store.json and restart lens.

If you use MacOS:

mv "$HOME/Library/Application Support/Lens/extension-store/lenscloud-lens-extension/auth-token-store.json" \ "$HOME/Library/Application Support/Lens/extension-store/lenscloud-lens-extension/auth-token-store.json_backup"

Open Lens again, you should be able to re-activate Lens and continue using Lens

If you use Windows:
C:\Users\{user}\AppData\Roaming\Lens\...

Best Regards,
Tikhon Kudinov
Lens Support Engineer
Mirantis, Inc