Unable to open on mac Tahoe 26.1??

Lens Support & Troubleshooting Feature Requests
#1

I updated my Mac Pro to 26.1 a few days ago and now I am unable to open Lens. It just opens the loading box and sits and sits.

I can only assume this is related to the OS upgrade but I’m not 100% sure. Just posting to see if others have experienced this at all.

Thank you!

#2

Hi @karl.kofmehl,

sorry you’re running into this after the upgrade, and thanks for reporting it.

We’ve identified an issue that can prevent Lens from starting in some cases after updating the OS. A fix is already prepared and will be included in the next Lens Desktop release.

In the meantime, this workaround should unblock you:

  1. Close Lens.app if it’s open.
  2. Open Terminal.app and run:
mv "$HOME/Library/Application Support/Lens/extension-store/lenscloud-lens-extension/auth-token-store.json" \
"$HOME/Library/Application Support/Lens/extension-store/lenscloud-lens-extension/auth-token-store.json_backup"
  1. Open Lens again – you should be able to re-activate/sign in and continue using Lens.

This only resets a cached authentication token; your clusters and other settings are not removed.

If this doesn’t solve it, please let us know so we can investigate further.

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